General Terms and Conditions of GINTA LEVI
Please read them carefully before making any purchase. Placing an Order implies acceptance of these Terms and Conditions.
Ginta Levi’s General Terms and Conditions will apply exclusively to agreements made in the GintaLevi Online Store (regarding Ginta Levi, you should read these T&Cs carefully before purchasing any product as they contain important information about it).
By placing an order you agree to be bound by these Terms and Conditions.
1: customer service
If you have any questions about our purchasing process or your order, please contact Ginta Levi customer service:
2. Product information and availability
2.1 We take reasonable precautions to ensure that product descriptions and photos are accurate and up to date. The actual colors you see on your computer may vary depending on the monitor you use. Therefore, we are able to guarantee that the images of the products you see are an accurate representation of the products.
2.2 during periods of significantly higher demand and lower stock availability, such as during our seasonal sales, there is a risk of items being out of stock.
3. order process
3.1 you can place an order either online through the website or by telephone by contacting our customer service.
3.2 you warrant that the personal and payment information in your order is accurate, current and complete in all respects.
3.3 when your order with us is at the end of the online checkout process, we will send you an email to confirm that we have received your order and details of the products you ordered as well as your order number. Please note that only after receiving payment for your order will we confirm it.
3.4 Your order may be canceled for any reason at our sole discretion, but will normally be for the following reasons:
3.4.1 the goods are not available.
3.4.2 we are unable to obtain authorization for your payment;
3.4.3 there has been an error on our part in the price or description of the products;
4. Shipping and delivery
4.1 If you place your order before 4pm we will process it that same day.
4.2 Your order will be sent by post or TNT, unless otherwise agreed. Deliveries will be made between 3 and 5 business days.
4.3 Expenses due to incorrect information may be transferred to the customer. Ginta Levi will not be responsible for any delays or other inconvenience to the customer resulting from incorrect address.
4.4 Ginta Levi will notify the customer immediately in the event of problems with the relevant delivery. In the event of a withdrawal by Ginta Levi, the customer will be refunded the payment made immediately.
4.5 Shipping cost
Standard delivery (3-5 business days) shipping costs depends on your address.
5. Returns, exchanges and refunds
5.1 The customer has the right to make a return without specifying reasons within a return period of 14 days. The return period will begin upon receipt of the products. Please notify us for return or exchange by email or phone. Please ensure that you provide a clear statement indicating your wish to make a return, the order number and details of the products you wish to return. Return shipping will be financed by the customer.
The return shipment of the merchandise and the refund request must be addressed to:
Follow these steps:
Send us an email ( info@gintalevi.com ) and provide the following information:
• Order number and reference of the product you wish to return
• Reason for return
5.2 Items must be returned in their original, unused condition (with original packaging), with all tags attached. If labels or tags are removed, the products will be considered used.
5.3 When you return products for which you have received a discount or special offer, that discount/offer will no longer apply if it is below the discount threshold (e.g. purchasing multiple items) and the refund will be adjusted accordingly. . Any free promotional gift you receive with an order will also have to be returned with the rest of the products if you wish to return the merchandise with which said gift was associated.
5.4 Your right to return the order does not apply to certain types of products such as:
5.4.1 Personalized items or products that have been made to your specifications;
5.4.2 Underwear cannot be returned for hygiene reasons.
6. Payment methods
We accept the following payment methods:
Credit card (Visa / Mastercard), PayPal and advance payment (bank transfer). We do not accept payments over the phone, by transfer or cash on delivery.
Ginta Levi attaches great importance to data security. All personal data is stored securely and confidentially on Ginta Levi servers, in accordance with relevant legal regulations. To secure your data, online data is protected by advanced encryption techniques, including Secure Socket Layer (SSL). SSL is an accepted standard protocol that ensures the secure exchange of data.
All payments are handled in the currency in which the purchase is made.
7. Pricing policy
7.1 All prices shown on the website include VAT. Prices may change and offers may be withdrawn at any time.
7.2 Although we try to ensure that all prices displayed on the website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price and failure to do so will result in cancellation.
8. Security and privacy
8.1 Ginta Levi respects your privacy and recognizes your concerns about how your personal information is handled and shared. We are committed to ensuring your complete confidence and satisfaction in the way we use your information. The protection of personal data is a matter of trust and your trust is very important to us. We respect your intimacy and privacy. Therefore, the protection and collection, processing and use of your personal data is a matter of utmost importance to us. So that you can feel safe when visiting our website, we strictly adhere to legal regulations when processing your personal data.
8.2 Ginta Levi is a safe place to shop. Our payment employs SSL (Secure Socket Layer) Technology to protect your credit card information and uses encryption to protect transmitted data. We will never pass your credit card number via email.
